She then tries to give me the excuse that the billing information on the card I used wasn't correct but when I inform her that I used paypal she backtracks again. I know this to not be true because they had exactly 1 left in stock and the employee put it in the back for me so that I could come back for it whenever they issued my refund. The customer service woman on the phone tells me the order got cancelled because the store I selected for pick up did not have the product in stock. Two hours later no reply so I decide to call them. I leave and write a long email to customer service and ask why this happened, what do I do from here, and when I'll be getting my money back. They're very sympathetic but say there's nothing they can do. They call their tech support line and that person confirms it's cancelled but they don't know why either. They say I don't have one, I show them a screenshot of the confirmation number, they look it up and say it's been cancelled. Since I didn't notice I went into the store ready to get my order. Didn't notice but an hour later they send me an email saying the order has been cancelled. Chose the option to pick up in store because it showed they had it in stock. Ordered a switch online and paid for it via PayPal. You can contact CS and they can help figure it out/possibly return your points to you. There are also many people reporting their points have been used without their knowledge. Store locator data incorrect and/or a pain to look throughĬannot use trade credit or gift cards sometimes Your best bet is to either wait it out, or try calling customer service, however, customer service often has very long wait times, and may not be able to fix your issue. Many do not have any fixes that we know of. Also please try to search for your question, as it may be faster than waiting for someone else to see it and reply to it.īelow are a list of common issues being had. Please try to keep everything to this thread to avoid spamming up the subreddit. Users who continue to post website/app questions outside of this thread will be given temporary "time-out" bans. Due to ongoing issues with the website/app this is an updated megathread.Īll other posts about website or app usage will be removed.
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